Do I have to change the Nano Titanium Filter?
No. You do not have to change the filter as it eliminates bacteria & odors by its own catalyst. It’s hassle-free and do not require any maintenance.
How do I clean the Minus Zero Cooling Aluminum Panel?
Clean it with a damp cloth. Please avoid using detergent that contains bleach or benzene as it may cause discolouration.
Will food get frozen at a minus zero temperature?
No. The food will not be frozen. However, do leave some gap between the panel and the food for better cooling efficiency.
What is the difference between Minus Zero Cooling and other systems?
Hitachi’s hybrid minus zero cooling technology combines conventional fan and radiation cooling system for optimum cooling.
Will the tempered glass get scratched or broken?
Tempered glass is scratched-proof and can sustain a heavy load of up to 100kg.
How often to I need to wash the water tank?
You may wash it once a week depending on your usage.
Can I put tea or juice in the water tank instead of water?
Only put water in the tank. Otherwise, the water tube may get stuck.
Why doesn’t my ice-maker make enough ice?
Please ensure that you have sufficient water in the water tank.
If symptom still persists, please call our Gokujou helpline.
Can I connect my water pipe directly into the water dispenser?
No. Our Side-by-Side Refrigerator has a water tank that connects directly to the water dispenser. As such, no troublesome plumbing is required and you can place your refrigerator anywhere.
What is the recommended temperature for the refrigerator compartment?
The recommended temperature range is from 1OC to 7OC. Optimum temperature under normal condition is 3OC.
What is the recommended temperature for the freezer compartment?
The recommended temperature range is from -15OC to -23OC. Optimum temperature under normal condition is -18/-19OC.
Under what circumstances can I use the Energy Saving mode?
Energy saving mode can be applied when you are away on a long holiday or when there are little food stored in the refrigerator.
Why are there water inside / surface of the vegetable compartment drawer?
This is due to high humidity inside the vegetable compartment which keeps the freshness of the vegetables.
Why do both crushed and cubes ices dispensed out when I select only crushed ice button?
This might be due to insufficient water in the water tank causing the cubes to be smaller than usual and thus, cannot be crushed.
What is Vacuum Compartment?
Hitachi World’s First Vacuum Compartment form a vacuum and decreases the oxygen density in the chilled room, preventing DHAs, vitamins and amino acids in food from oxidizing.
What type of food is not suitable to put in the Vacuum Compartment?
Food that is stored in a container with a film lid such as the lid of pudding, yogurt, and lactic acid beverages. The film lids may be inflated and partially peeled off.
Can I deactivate the Vacuum Compartment?
Continuous pressing on the Vacuum Compartment button on the front panel until the light goes off.
How do I deactivate the Power-Assisted Drawers?
Press the ‘Electric Drawer’ button at the left side of the refrigerator (fresh food) compartment until the light goes off.
How do I switch off the ice-maker function?
Press ‘Large Ice Cube Making’ button at the left side of the refrigerator (fresh food) compartment until the light goes off.
Why is the refrigerator/freezer compartment not cold?
This could be due to much food storage, thus blocking the cool airflow circulation. Make sure the ventilation outlets are not block.
What is temperature range for ‘MIN’, ‘MID’ and ‘MAX’ for the refrigerator compartment?
In ‘MID’ setting, the temperature range is from 2OC to 6OC.
In ‘MAX’/ ‘MIN’ setting, the temperature range is from 1 OC to 3OC lower/higher than “MID” setting.
What is temperature range for ‘MIN’, ‘MID’ and “MAX’ for the freezer compartment?
In ‘MID’ setting, the temperature range is from -20OC to -18OC.
In ‘MAX’/ ‘MIN’, the temperature range is from 1OC to 3OC lower/higher than “MID” setting.
At “Powerful Freezing”, the temperature range is from 4-5OC lower than “MID” setting.
Why are there water droplets inside the back surface of the refrigerator compartment?
When the door is frequently open, the hot air goes inside and thus causes condensation to form. Please wipe it off with a dry cloth.
How long will the Vacuum Compartment take effect?
Estimated 2 minutes after pressing the ‘Vacuum Compartment’ button at the front panel of the refrigerator.
Time varies depending on the amount of food.
Why does the Vacuum Compartment make a hissing sound when I open?
The hissing sound is caused by the external air pressure that goes into the Vacuum Compartment.